SaaS Support
Support triage, onboarding emails, churn prevention, and customer success — automated with AI agents.
SaaS support that scales
SaaS companies face a unique challenge: support volume grows with your customer base, but hiring support staff eats into margins. AI agents handle tier-1 support, onboarding, and proactive customer success — so your team focuses on complex issues.
What the agent handles
- Tier-1 support — password resets, billing questions, feature explanations, common troubleshooting
- Onboarding emails — welcome sequences, setup guidance, feature highlights
- Churn prevention — proactive check-ins with inactive users, re-engagement campaigns
- Feature requests — logs and categorizes feature requests, notifies the product team
- Bug reports — collects reproduction steps, checks known issues, escalates to engineering
The support workflow
Customer emails support
"Hi, I'm having trouble connecting my Shopify store to your platform. I keep getting an error."
Agent investigates
Checks the customer's account status, recent activity, and known issues. Identifies this as a common OAuth token expiration issue.
Agent responds
Sends a step-by-step guide specific to the customer's setup, including screenshots from the knowledge base. Offers to walk them through it or escalate to a specialist.
Resolution or escalation
If the customer confirms it's resolved, the agent logs the interaction. If not, it escalates to a human support engineer with full context — no "please describe your issue again."
Scale support without scaling headcount
AI agents handle tier-1 support 24/7. Your team focuses on what matters.