Features
Knowledge Base
Teach your agent about your business with documents, FAQs, and SOPs. The agent references this information in every conversation.
Teach your agent everything it needs to know
Upload documents, write custom content, or add URLs to your agent's knowledge base. The agent references this information when responding to inquiries — ensuring accurate, on-brand answers every time.
What to add
- Product catalogs — descriptions, specs, pricing, availability
- FAQs — common questions and approved answers
- Policies — return policies, shipping information, terms of service
- SOPs — standard operating procedures for common tasks
- Training docs — the same materials you'd give a new hire
Skills
Skills are structured instruction sets that encode how to handle specific types of tasks:
- Return processing — step-by-step process for handling returns
- Lead qualification — questions to ask and routing logic
- Escalation protocol — when and how to involve a human
Skills can be:
- Written in plain language by the business owner
- Shared across a team of agents
- Updated once and propagated to all agents instantly
- Versioned and audited
When you update a skill, every agent follows the new process immediately. No retraining. No inconsistency. No knowledge loss.
Your agent learns in seconds
Upload your knowledge base and SOPs. The agent follows them exactly.