Features
Email Identity
Each agent gets a real email address that it owns. Webhook-native architecture with sub-second delivery. Custom domains supported.
Your agent owns its inbox
Unlike other platforms that connect to an existing Gmail or Outlook inbox, Custom Agents gives each agent a dedicated email address that it fully owns. No polling. No rate limits. No token revocation.
Webhook-native architecture
- Email arrives at the agent's address (e.g.,
support@yourdomain.com) - AWS SES processes the message and fires an SNS notification
- The webhook reaches the API in sub-second latency
- The email is parsed into structured JSON: sender, subject, body, attachments, thread context
- The AI engine classifies intent and generates a response
- The response sends immediately or queues for review, depending on autonomy mode
Custom domains
On Starter plan and above, connect your own domain:
support@yourcompany.comsales@yourcompany.combilling@yourcompany.com
Full DNS verification with SPF, DKIM, and DMARC — handled automatically for maximum deliverability.
Default domain
On the Free plan, agents use @customagents.io:
your-agent-name@customagents.io
Give your agent its own email
Real email addresses with webhook-native delivery. Custom domains on Starter+.