Channels
Your agent has its own address on email, text, Slack, and in-app chat. Four channels, one memory — the same conversation continues no matter how your customer reaches out.
Channels
Your agent lives on four channels. It has its own address on each one — and the same memory across all of them. A customer who emails your agent in the morning can text it in the afternoon and pick up right where they left off.
A dedicated inbox at your domain or ours — inbound and outbound
Text
A real US phone number — SMS, RCS, and iMessage
Slack
The agent joins your workspace as its own profile
In-App
A direct line to your agent inside the CustomAgents dashboard
How channels work
Each channel is independent but shares the same underlying memory. The agent knows which channel a message came from and responds appropriately — short replies on text, longer ones on email when the situation calls for it.
You can enable any or all four channels per agent. Email, Slack, and in-app chat are included. Text requires your own Sendblue account and line (you connect it per agent), and its message usage is billed as pay-as-you-go usage on top of your flat monthly price.
Setting up channels
Channels are configured in your agent's settings under the Channels tab. Each channel has its own address or profile:
- Email — your agent's email is assigned when you create it. You can use a
@my.customagents.ioaddress or connect your own domain. - Text — bring your own US number by connecting a Sendblue account on the Channels tab. Texts come from that number.
- Slack — connect your Slack workspace via OAuth. The agent appears as its own profile.
- In-App — available immediately. No setup required.