Text

Your agent texts from a real US number that you connect via Sendblue. Customers text that number — the agent texts back. It works on every phone, every carrier.

How it works

Inbound: When a customer texts your agent's number, the agent reads the message and replies. It remembers the conversation thread.

Outbound: The agent can initiate texts too — follow-ups, reminders, confirmations. Controlled by your autonomy settings.

iMessage: When a customer texts from an iPhone, the agent can send and receive iMessage. Typing indicators and read receipts are included.

Cross-channel memory: If someone has already emailed your agent, it recognizes them when they text. The agent picks up where the last conversation left off.

Connecting your text number

Texting is bring-your-own-number. You connect it per agent, on the agent's Channels tab:

1. Create a Sendblue account and add a US phone line to it.
2. In the agent's Channels tab, open Text and paste your Sendblue API key ID, API secret, and the phone number (in E.164 format, e.g. +15551234567).
3. Save. The agent now sends and receives on that number.

Because you bring your own Sendblue line, the number is yours. Customers in other countries can still text it — standard international rates apply on their end.